# Notifications and new messages

> The bell in your dashboard, editor and Designer tells you about new contact messages and your site’s approval. What we email you, and how to turn emails off.

https://www.launchfolio.live/docs/en/notifications · 2026-10-03

When a visitor writes to you, or something changes for your site, the bell at the top of your dashboard and the editor lets you know. The important ones reach your email too.

## What you hear about

| What happened | In the bell | By email |
| --- | --- | --- |
| A visitor wrote through your contact form | **New message from** their name | Yes, with their message. Reply to that email to answer them. |
| Your site was approved | **Your site is approved** | Yes: “Your site is approved” |
| We confirmed your bank transfer | **Your bank transfer arrived** | Yes: we email you that the payment arrived |
| We decided on your template offer | **Your site is now a template** or **About your template offer** | Yes, with our note if we turned it down |
| Your free trial ends in a few days | **Your free trial ends on …** | Yes, always |
| Your free trial ended unpaid | **Your free trial has ended** | Yes, always |
| Your site wasn’t approved | No (you are signed out) | Yes, with the reason |
| Your renewal date is coming up | Your dashboard and the editor show a banner instead | Yes, always: 30 days before, 7 days before and on the day |
| Your site was paused, or is about to be deleted | Your dashboard and the editor show a banner instead | Yes, always |

Emails go to the email address on your account. If your account has no email address, you only see the bell. The first four you can turn off, below.

## Use the bell

1. **Look at the bell at the top of your dashboard, the editor or the Designer** — A green number on it shows how many are new.
2. **Press the bell** — The list opens, newest first. New ones have a green dot. It shows your latest 30.
3. **Press one to open it** — It’s marked as read and takes you to the right place. **New message from** opens **Messages** in your dashboard, for that site. The **Open my messages** button in the email does the same.
4. **Or press **Mark all as read**** — The number on the bell goes away.

> **Tip:** Leaving the editor or the Designer from the bell saves your changes first, as it does everywhere else.

## How quickly it shows up

- While your dashboard, the editor or the Designer is open, it checks every 30 seconds, and again as soon as you come back to its tab.
- When something new arrives, a small note pops up in the corner. Press **Open** to go straight to it.
- In the editor, a new message also adds to the number next to **Messages** in the menu, without reloading the page.

## Choose which emails you get

1. **Open **Settings** at the bottom of your dashboard’s sidebar, then the **Emails** tab** — Or use the **Choose which emails you get** link at the bottom of a message or approval email.
2. **Turn off **Send me emails** to stop them all** — The switches below grey out. Turn it back on and your choices below come back as they were.
3. **Or turn off just the ones you don’t want** — **New messages**, **Site approved**, **Payment received** and **Template offer answers**.

- Each switch saves as soon as you press it.
- Your choice covers all your sites.
- The bell still shows everything, whatever you turn off here.

> **Good to know:** Some emails always come: the bank details you ask for, warnings before an unpaid site is deleted, free trial reminders, the reason a site wasn’t approved, and renewal reminders. If you don’t renew, your site stays live for 14 more days, then pauses. See [Billing and renewals](https://www.launchfolio.live/docs/en/billing-and-renewals).

## Questions

**Can I turn off the emails?**
Yes. In your dashboard’s **Settings**, on the **Emails** tab, turn them all off or pick the ones you want. See [Choose which emails you get](https://www.launchfolio.live/docs/en/notifications#choose-your-emails).

**How long are notifications kept?**
90 days. Your messages themselves stay under **Messages** in your dashboard until you delete them.

**I have more than one site. Where do I see their notifications?**
All in the same bell. Each one names the site it’s about, like `@your-name`.

## Related

- [Colours, language and privacy](https://www.launchfolio.live/docs/en/site-settings): Turn the contact form on or off and change its words.
- [Pay to publish](https://www.launchfolio.live/docs/en/pay-and-review): What happens between paying and going live.