Notifications and new messages
When a visitor writes to you, or something changes for your site, the bell at the top of your dashboard and the editor lets you know. The important ones reach your email too.
Checked against the app on Oct 3, 2026
On this page
What you hear about#
| What happened | In the bell | By email |
|---|---|---|
| A visitor wrote through your contact form | New message from their name | Yes, with their message. Reply to that email to answer them. |
| Your site was approved | Your site is approved | Yes: “Your site is approved” |
| We confirmed your bank transfer | Your bank transfer arrived | Yes: we email you that the payment arrived |
| We decided on your template offer | Your site is now a template or About your template offer | Yes, with our note if we turned it down |
| Your free trial ends in a few days | Your free trial ends on … | Yes, always |
| Your free trial ended unpaid | Your free trial has ended | Yes, always |
| Your site wasn’t approved | No (you are signed out) | Yes, with the reason |
| Your renewal date is coming up | Your dashboard and the editor show a banner instead | Yes, always: 30 days before, 7 days before and on the day |
| Your site was paused, or is about to be deleted | Your dashboard and the editor show a banner instead | Yes, always |
Emails go to the email address on your account. If your account has no email address, you only see the bell. The first four you can turn off, below.
Use the bell#
Look at the bell at the top of your dashboard, the editor or the Designer
A green number on it shows how many are new.
Press the bell
The list opens, newest first. New ones have a green dot. It shows your latest 30.
Press one to open it
It’s marked as read and takes you to the right place. New message from opens Messages in your dashboard, for that site. The Open my messages button in the email does the same.
Or press Mark all as read
The number on the bell goes away.
How quickly it shows up#
- While your dashboard, the editor or the Designer is open, it checks every 30 seconds, and again as soon as you come back to its tab.
- When something new arrives, a small note pops up in the corner. Press Open to go straight to it.
- In the editor, a new message also adds to the number next to Messages in the menu, without reloading the page.
Choose which emails you get#
Open Settings at the bottom of your dashboard’s sidebar, then the Emails tab
Or use the Choose which emails you get link at the bottom of a message or approval email.
Turn off Send me emails to stop them all
The switches below grey out. Turn it back on and your choices below come back as they were.
Or turn off just the ones you don’t want
New messages, Site approved, Payment received and Template offer answers.
- Each switch saves as soon as you press it.
- Your choice covers all your sites.
- The bell still shows everything, whatever you turn off here.
Questions#
Can I turn off the emails?
Yes. In your dashboard’s Settings, on the Emails tab, turn them all off or pick the ones you want. See Choose which emails you get.
How long are notifications kept?
90 days. Your messages themselves stay under Messages in your dashboard until you delete them.
I have more than one site. Where do I see their notifications?
All in the same bell. Each one names the site it’s about, like @your-name.